Terms & Condition
About Packages
– Our endeavour is to partner with you to make your travel safe and lifetime experience. Therefore all our Packages are customised and tailor made as per your needs.
– All our standard packages would include hiring of vehicle along with all facilities onboard. Any additional requirement over and above the facilities onboard will be charged extra on market cost.
– Two Colonels Caravans will maintain the standard speed limits, mileages and routine halts(15 min after two hrs). All our Caravans will run maximum up to 250 KM per day. To ensure that there is no undue fatigue to the drivers, we request our travellers not to force the drivers to drive beyond the day limits and stretch extra.
– Two Colonels Venture reserves the right to make alterations to and/ or withdraw a package or any part of it as is deemed necessary, and to pass on to the Guest any expenditures or losses caused by delays or events beyond our control. In case of any variation in pricing due to these circumstances, Two Colonels Venture reserves the right to adjust the itinerary of the Package costs, as necessary.
– To experience outdoor life/ holidays and tough conditions offered by the regions, where we operate, there are no guarantees where circumstances and weather conditions can change suddenly, and we are forced to change our programs. You agree that Two Colonels Venture shall not be liable to refund any amount in such case.
Rates, Booking & Payments
– Our luxurious Caravans are being offered at a very competitive rate of INR 15000 per day ( excluding GST). Prices for all packages are for up to 5 adults.
– Price includes travel and stay (in Caravans only).
– Additional expenses such as Meals, Fuel, Toll etc are excluded and will be charged extra at actuals.
– All guests and clients shall at all- times remain solely liable and responsible for payment of all invoices issued by Two Colonels Venture with in 20 days of raising the invoice. Any delay of more than 20 days or mutually decided time frame after raising of an invoice will attract a penalty of INR 500 per day.
– To confirm the booking of a package, the guest would be required to pay 50% of total package cost as advance payment.
– The guests are required to pay the rest 50% of the package amount 07 days prior to Package start date, in advance including the GST amount. The final Tax invoice will be sent to the Guests by email within 48 hours of completion of the Journey.
– Payment shall be done on the website by the link provided or by electronic fund transfer into accounts as provided at the time of Confirmation.
– Two Colonels Venture reserves the right to request payment by credit card or Net banking to secure all short lead time bookings which have been confirmed within 7 (seven) days of travel.
– Any bill for the extra stay at any hotel or because of delay for any reasons of force majeure as mentioned above shall be paid by the participants before checking out, there will not be any adjustment or refund in tariff paid for the itinerary.
– Any cost (without limitation) of obtaining passports, visas, items of a personal nature such as drinks, laundry, telephone calls, communication and excess baggage charges shall be excluded from the Package pricing.
– GST details of the Guest(s) (if any) must be provided to Two Colonels Venture at the time of booking so that appropriate invoice reflecting the GST credit shall be raised on completion of the Package.
– Should the Guest fail to defer any payment on due date or breach any of the other Terms, Two Colonels Venture shall, be entitled to:
- Cancel the Booking and take such action as may be deemed necessary to recover the full amount owed.
- Cancel any future Bookings made by the Guest.
- Recover from the Guest any costs incurred due to late cancellation.
- Refuse to accept any further bookings from the Guest.
- Request payment from Guests on arrival prior to the rendering of any Services.
- Levy an interest on all overdue account balances @ INR 500 per day.
Booking Process
– Booking a Package can be done electronically, Telephonically or through the help of our travel buddy. The Guest is responsible for confirming the itinerary to Two Colonels Venture in writing by e-mail to enable Two Colonels Venture to make the required itinerary arrangements.
– Upon confirmation, the Guest’s passport nationality will be required, which information will be used solely for submission to law enforcement agencies and for determination of entry/activity fees as applicable.
– Confirmed Booking will be subject to the appropriate payment and Cancellation policy.
Cancellation And Refund Policy
These are Standard Refund and Cancellation Policy, which shall be binding on Two Colonels Venture, a partnership firm registered with the Registrar of Firm, Haryana under the section 58(1) of Indian Partnership Act1932, having its registered office at Plot No 561, Lower Ground Floor, Sector 45 Gurgaon, Gurgaon Haryana. (Hereinafter referred to as “Two Colonels Venture”) and any guest(s) who wishes to access our services (Hereinafter referred to as “The Guest(s)”).
Please read these terms and conditions carefully. By accessing or using the Service, you agree to be bound by these Terms and accept all legal consequences. If you do not agree to The Cancellation and Refund Policy, in whole or in part, please do not use the Service.
Two Colonels Venture shall not be liable to refund any amount so paid by the guest in the event of any missed services by the guest, in respect of the Package.
In the event of cancellation of a Booking, Two Colonels Venture shall be entitled to retain such portion of the Booking as prescribed below:
- Between booking and 15 days prior to travel date – No cancellation fee is applicable.
- Between 14 days and 7 days prior to travel date – The 50% paid as booking advance will be retained by us.
- Within 6 days from travel date – 100% of Package price will be retained by us.
- Cancellation after commencement & during travel or stay – 100% of total Package price will be retained by us.
Travelers/clients/Guests
– Though our Caravans is fully capable to take more than five adults, however, due to insurance cover policy, we can allow a maximum of 5 passengers on a package.
– Children should be accompanied by at least one adult for the entire duration the journey.
– During our interaction with the guest prior to their move we would be happy to understand their additional/ special request and any medical ailment/ requirement and we will try our best to accommodate their requests; however, we cannot guarantee it.
Travel And Medical Insurance
– While travelling with Two Colonels Venture you are covered by a basic Vehicle Insurance cover. However, we strongly recommend our guest to take a travel/ medical insurance for any emergency and evacuation to the hospital.
Safety of Personal Belonging
– Two colonels advises all its guests not to carry expansive belongings and too much of cash. Weight restrictions for baggage will also apply on our Caravans and maximum of 20kgs per person will be allowed.
– Safekeeping of baggage and personal effects shall always remain at the Guest’s risk. Two Colonels Venture will assume no liability for any lose or damaged baggage.
Damages
– Any damage caused to the Caravans and attributable to the guest will attract penalty for recovery of the damage cost in addition to the package rates.
Breakdowns
Problems encountered with the vehicle or equipment must be reported to Two colonels Venture(On-board Staff) and give them an opportunity to rectify the problem within the rental period. In all cases the responsibility of company is limited to refunding for the time that the vehicle was actually in repair. No alternative accommodation or food items will be paid for during down time.
Malfunction of Radio/Cassette/DVD players, LCD’s, Videos, Microwave, Inverter, Stove, Grill (any other kitchen accessory), Air-conditioning units, Fridge, Water heater, Water pump, Water filter, Winch, 12/240 Volts Alternator or any other gadgets are not considered mechanical breakdowns and downtime will not be paid for these items.
AGREEMENT
Do’s & Don’ts by The Guest/Client/Traveller
– Ensure that the Caravans is not used for any illegal activities or actions banned by the Government of India and the respective state government. Two Colonels Venture will not take responsibility of any kind if guests are found to be indulging in such activity and violating the Government rules.
– Caravans are registered under surface and Regional Transport office ‘RTO’ where it doesn’t allow passengers to use alcohol or drugs inside the Caravans, while Caravans is moving or stationery. Hirer are responsible for all costs and expenses incurred as a result of offences under the influence or keeping of alcohol or drugs inside the vehicle.
– All our guests are expected to abide by the reasonable instructions given by Two Colonels Venture.
– Do carry your Government ID, correct passport, visa, and vaccination requirements.
– Obtain necessary permissions from concerned authorities to visit restricted or wildlife reserve and forest areas in advance. Two Colonels Venture will not be responsible for obtaining such permissions however we will be pleased to guide and connect you with appropriate channels if requested.
– Be descriptive about your special requests and preferences at time of Booking provide all necessary details.
– Two Colonels Venture expects is guest to keep the caravan clean and hygienic at all times. In addition do not litter the places of visit and help nation keep the environment clean.
Liability
– Except to the extent otherwise expressly provided in this contract, Neither party will be liable to the other party (or to any person or entity Claiming through the other party) for lost profits or for special, incidental, indirect, consequential or exemplary damages arising out of Or in any manner connected with this agreement or the subject matter Hereof, regardless of the form of action and whether or not such party has been informed of, or otherwise might have anticipated, the possibility Of such damages.
– The party using the services of Two Colonels Venture and signing this agreement Shall be fully liable to pay for damages, resulting from the gross negligence, or the Wilful or intentional misconduct of a party or its personnel.
-Two Colonels Venture will not be liable for any mishap to the traveller due to their act of negligence while travelling, sight-seeing, wildlife visits, standalone stays in jungles etc.
– Two Colonels Venture will not be liable to pay for medical and natural emergencies arising to the traveller/guest/client.
– The guest agrees that in no case shall Two Colonels Venture’s total liability arising out of or related to the agreement will not exceed the fees (calculated pro rata) paid by guest to Two Colonels Venture under the agreement (‘liability cap’). The liability cap applies to: (i) any damages; (ii) all claims in the aggregate, including breach of contract, breach of warranty, indemnity, negligence, strict liability, misrepresentations, and other torts.
The Guest agrees not carry more passengers than the seating capacity what is actually mentioned on the vehicle registration book or carry goods for hire & reward.
Guest Will be responsible for any damage to the interior or exterior, including the amenities of Caravans, i.e. equipment, fixtures and fittings and damage caused by improper use due to negligence in operation. In all cases hirer will be charged for the damage.
All animals other than guided dogs have to be approved by the company at the time of booking. If approved, all damage however caused by the animals will be charged to the Guest.
Understands that no claims for loss or damage to personal belongings or valuables of the hirer or any person or persons will be undertaken by Two Colonels Venture.
Caravans are registered under surface and Regional Transport office ‘RTO’ where it doesn’t allow passengers to use alcohol or drugs inside the Caravans, while Caravans is moving or stationery. Hirer are responsible for all costs and expenses incurred as a result of offences under the influence or keeping of alcohol or drugs inside the vehicle.
Disclaimers
– The Package or part thereof may be inherently dangerous, including but not limited to visiting isolated regions, being near wildlife, chartered Travel and participating in various activities. The guest shall be responsible for safety of their own as well as their infants and children accompanying them.
– Parts of the Package may be carried out and operated by Third Party Service Providers and that Two Colonels Venture does not accept any responsibility for the performance of these parts of the Package.
– Guests may be required to accept additional terms and conditions, which may include exclusions or limitations of liability before commencing certain activities or embarking on certain travel.
– Safekeeping of baggage and personal effects shall always remain at the Guest’s risk and that Two Colonels Venture assumes no liability for lost or damaged baggage.
Indemnification
– The Guest shall indemnify the company against any and all expenses, including amounts paid upon judgments, counsel fees, environmental penalties and fines, and amounts paid in settlement (before or after suit is commenced), incurred by the company in connection with his/her defence or settlement of any claim, action, suit or proceeding in which he/she is made a party or which may be asserted against his/her by reason of his/her use of services provided by Two Colonels Venture. Such indemnification shall be in addition to any other rights to which those indemnified may be entitled under any law, by-law, agreement, or otherwise.
– Guest will defend, hold harmless and indemnify Two Colonels Venture from and against all third-party claims for Damages arising out of or relating to Guest’s breach of the obligations assumed under this agreement.
– Guest agrees to indemnify and hold harmless Two Colonels Venture, its contractors, And licensors, and their respective directors, officers, employees, members, Shareholders and agents from and against any and all third party claims, Liabilities, losses, actions, causes of action, demands, reasonable costs and Expenses, including but not limited to reasonable attorneys’ fees, arising out of:
(i) infringement of any intellectual property rights by Guest; or
(ii) Third Party Interaction by Guest.
– Guest agrees to indemnify and hold harmless Two Colonels Venture and Two Colonels Venture’s Contractors, directors, officers, employees, members, shareholders, and agents From and against any and all third-party 1claims liabilities, losses, actions, causes of action, demands, reasonable costs and expenses, including but not Limited to reasonable attorneys’ fees, arising out of infringement of any Intellectual property by the Guest.
Force Majeure
– If either Party is prevented or restricted directly or indirectly from carrying out all or any of its obligations under the Trading Terms for any cause beyond the reasonable control of that Party (including without limiting the generality of the a foregoing: war, civil commotion, riot, insurrection, strikes, lock-outs, fire, explosion, floods and acts of God), the Party so affected shall be relieved of its obligations hereunder during the period of that event and shall not be liable for any delay or failure in the performance of any obligations hereunder or for any loss or damages which the other Party may suffer due to or resulting from such delay or failure, provided that written notice of the inability to perform shall be given by the Party so affected within 48 (forty eight) hours of the occurrence constituting force majeure.
– The Party invoking force majeure shall use its best endeavours to terminate the circumstances giving rise to force majeure and upon termination of these circumstances giving rise thereto, shall forthwith give written notice thereof to the other Party.
Dispute Resolution
– In the event of any dispute, controversy, or claim (a “Dispute”) as to the rights and obligations of the Parties or as to any other matter arising from or out of or that in any way is related to the terms, including any question as to its existence, validity or termination, the Parties shall attempt in good faith to resolve the Dispute between themselves.
If the Parties are unable to resolve a Dispute by mutual agreement within 14 (fourteen) days after the Dispute is first communicated in writing by any Party to the others, then the Dispute shall be submitted to and decided by arbitration.
– Any dispute or difference whatsoever arising between the parties out of or relating to the construction, meaning, scope operation or effect of this contract or the validity or the breach thereof shall be settled by arbitration in accordance with the Rules of Arbitration of the Indian Council of Arbitration and the award made in pursuance thereof shall be binding on the parties.
– The provisions of this clause shall not preclude any Party from access to an appropriate court of law for interim relief in respect of urgent matters by way of an injunction, or mandamus pending finalisation of this dispute resolution process.
– The Parties shall be entitled, without prejudice and in addition to any rights which they may have in terms of this Agreement or in Law applicable within the Applicable Jurisdiction forthwith to cancel this agreement or to uphold this agreement and in either event to claim such damages as it may have suffered if the other Party defaults.
– All and any costs incurred by either Party arising out of or in connection with a breach of any of the provisions of the trading terms by the other Party, including but not limited to legal costs on the attorney and own client scale, shall be borne by the Party in breach.
Miscellaneous
– The terms and conditions of this agreement shall be governed by, and shall be construed in accordance with the Laws of Union of India and State of Haryana r with exclusive jurisdiction of courts of District of Gurgaon.
– If any provision of the Terms is rendered void, illegal or unenforceable in any respect under any law, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
– The Guest acknowledges that, subject to Applicable Laws, Two Colonels Venture may electronically collect, store and use personal information, including the Guest’s name/s, contact details, email addresses, IP addresses etc. for the purpose of carrying out any Package and will acknowledge that Two Colonels Venture may retain such personal information for as long as is necessary or legally required in order to render services under the Package or as may be required to comply with relevant statutory obligations under Applicable Laws.
– Except to the extent of its own gross negligence, recklessness, or wilful misconduct, Two Colonels Venture will not be responsible for any damages suffered by the Guest because of the transmission of confidential or other information disclosed to Two Colonels Venture through the Internet.
– Subject to the provisions of this agreement, no alternation, variation, or cancellation by agreement of, amendment or addition to, or deletion from this agreement shall be of any force or effect unless in writing and signed by or on behalf of the Parties.
– This agreement may be executed in counterparts, each of which will be deemed to be an original of this agreement with the same force and effect. A facsimile or photocopy of a fully executed counterpart of this agreement, or of a set of identical versions separately executed by the Parties, will be valid evidence of the existence and the terms of this agreement.
Notice
– Notices, demands or other communication required or permitted to be given or made under this Agreement shall be in writing and shall be provided either personally or email or registered post to the addresses of the company’s registered office. Serving of notice by another form except as mentioned shall not be considered to be properly given.
– The notice given by an official email shall be considered to be received by the other party only when the other party sends an acknowledgment about the receipt of the email. The receipt of the acknowledgment so sent shall be governed by the relevant provisions of Information Technology Act, 2000.